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Dynamic effects of customer experience levels on durable product satisfaction: Price and popularity moderation.

Jying-Nan WangJiangze DuYa-Ling ChiuJin Li
Published in: Electron. Commer. Res. Appl. (2018)
Keyphrases
  • customer satisfaction
  • dynamic environments
  • customer service
  • consumer behavior
  • electronic commerce
  • levels of abstraction
  • customer support
  • life cycle
  • product design
  • cognitive style
  • internet shopping