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Improving ITIL compliance using change management practices: a finance sector case study.
Peter Yamakawa
Claudio Obregón Noriega
Alfredo Novoa Linares
Willy Vega Ramírez
Published in:
Bus. Process. Manag. J. (2012)
Keyphrases
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management practices
case study
project management
health care
computational intelligence
information technology
design process
product lines
knowledge management
higher education
information security