Managing commitment to customer in the public sector: highlight the role of the supervisor.
Pascal PailléDenis MorinFrançois GrimaPublished in: Int. J. Serv. Technol. Manag. (2011)
Keyphrases
- public sector
- e government
- information sharing
- information and communication technologies
- digital government
- policy making
- environmental factors
- electronic government
- public administration
- current practices
- electronic commerce
- business process change
- government services
- inter organizational
- social capital
- databases
- job satisfaction
- customer satisfaction
- private sector
- data streams
- nsf funded
- artificial intelligence