Evaluation of service quality using SERVQUAL scale and machine learning algorithms: a case study in healthcare.
Serkan AltuntasTürkay DereliZülfiye ErdoganPublished in: Kybernetes (2022)
Keyphrases
- service quality
- machine learning algorithms
- benchmark data sets
- customer satisfaction
- machine learning
- learning algorithm
- information systems
- service providers
- predictive accuracy
- decision trees
- electronic commerce
- machine learning methods
- learning problems
- user satisfaction
- machine learning approaches
- online shopping
- learning tasks
- random forests
- quality of service
- machine learning models
- information quality
- call center
- evaluation method
- input features
- machine learning systems
- information technology
- competitive advantage
- competitive environment
- database
- statistical machine learning
- fuzzy comprehensive evaluation method
- technology acceptance
- learning models
- semi supervised
- standard machine learning algorithms
- learning process