Process improvement for professionalizing non-profit organizations: BPM approach.
Carolina Resende HaddadDiego Hernando Florez AyalaMauricio Uriona-MaldonadoFernando Antonio ForcelliniÁlvaro Guillermo Rojas LezanaPublished in: Bus. Process. Manag. J. (2016)
Keyphrases
- process improvement
- business process management
- business process
- business processes
- software process
- knowledge management
- information systems
- root cause
- software process improvement
- decision making
- cost estimation
- service oriented
- process model
- emergency management
- software engineering
- web services
- software development
- e government
- virtual organization
- enterprise architecture