Prospects for simplifying ITSM-based management through self-managing resources.
David M. ChessJames E. HansonJohn A. PershingSteve R. WhitePublished in: IBM Syst. J. (2007)
Keyphrases
- systems development
- management system
- decision making
- resource management
- scarce resources
- limited resources
- resource allocation
- information systems
- data management
- data processing
- service providers
- decision support
- service delivery
- knowledge workers
- distributed computing systems
- artificial intelligence
- natural resources
- management information systems
- information management
- virtual organisations
- computing resources
- network management
- web resources
- database
- knowledge management
- end users
- neural network