Sentiment Analysis of Airport Customer Reviews.
Arian DhiniDita Anggraeni KusumaningrumPublished in: IEEM (2018)
Keyphrases
- sentiment analysis
- customer reviews
- opinion mining
- product features
- product reviews
- sentence level
- sentiment classification
- text classification
- positive or negative
- opinion words
- natural language processing
- sentiment lexicon
- user generated
- rating prediction
- text mining
- databases
- electronic commerce
- artificial intelligence