Correction to "Facing the Challenges of Service Automation: An Enabler for E-Commerce and Productivity Gain in Traditional Services".
Jonathan D. LintonPublished in: IEEE Trans. Engineering Management (2004)
Keyphrases
- service providers
- service discovery
- service oriented
- web services
- service quality
- service composition
- mobile services
- electronic business
- internet services
- service delivery
- service provision
- product information
- information services
- online services
- service oriented architecture
- electronic commerce
- software as a service
- agent mediated
- mobile commerce
- web service composition
- service management
- network services
- computing environments
- service integration
- cloud computing
- service requirements
- customer service
- value added services
- service selection
- business models
- search computing
- rapidly in recent years
- service platform
- service requests
- service offerings
- context aware services
- service systems
- service provisioning
- message delivery
- service description
- end users
- e government
- software development
- loosely coupled
- internet usage
- grid services
- ubiquitous computing environments
- access points
- mobile environments
- configuration management
- network resources
- smart city
- electronic payment
- computing infrastructure
- public services
- service level agreements
- cloud services
- composite services
- context aware
- virtual organization
- business processes
- quality of service
- mobile applications
- agent technology
- multimedia services
- customer satisfaction
- security services
- video on demand