Service Level Agreement as an Instrument to Enhance Trust in Cloud Computing - An Analysis of Infrastructure-as-a-Service Providers.
Ivo E. StankovRastsislau DatsenkaKarl KurbelPublished in: AMCIS (2012)
Keyphrases
- cloud computing
- service providers
- service level agreements
- cloud services
- service provision
- data center
- computing resources
- data management
- grid services
- computing infrastructure
- distributed computing
- service quality
- cloud storage
- business models
- service oriented
- data analysis
- web services
- real time
- resource sharing
- databases
- software as a service