Positivity Bias in Customer Satisfaction Ratings.

Kunwoo Park Meeyoung Cha Eunhee Rhim

Published in: WWW (Companion Volume) (2018)

Keyphrases

customer satisfaction
service quality
online shopping
customer service
customer reviews
collaborative filtering
user satisfaction
marketing strategies
product design
internet banking
core competence
user preferences
reputation systems
website
information quality