The impact of IS sourcing type on service quality and maintenance efforts.

Joo-Yeon Park Joon S. Kim

Published in: Inf. Manag. (2005)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
quality of service
information systems
user satisfaction
information quality
online shopping
competitive advantage
call center
incident management
competitive environment
job satisfaction
query processing
data analysis
knowledge base