When you can't talk to customers: using storyboards and narratives to elicit empathy for users.

Heather L. McQuaid Aradhana Goel Mickey McManus

Published in: DPPI (2003)

Keyphrases

user involvement
user interface
end users
customer satisfaction
recommender systems
collaborative filtering
user interaction
user centric
data mining
information sources
service providers
user model
daily life
mobile applications
user feedback
recommendation systems
multimedia
information systems
social networks