Appliance Call Center: A Successful Mixed-Initiative Case Study.

William Cheetham Kai Goebel

Published in: AI Mag. (2007)

Keyphrases

mixed initiative
call center
case study
service level
knowledge engineering
dialogue system
intelligent tutoring
asymptotically optimal
arrival rate
service quality
heavy traffic
queue length
real world
agent technology
cooperative
intelligent systems
domain specific
decision making