Ranking semantic information for e-government: complaints management.
Hande ZirtilogluPinar YolumPublished in: OBI (2008)
Keyphrases
- semantic information
- e government
- service delivery
- wordnet
- knowledge management
- public sector
- electronic government
- public services
- inter organizational
- public institutions
- domain knowledge
- public administration
- semantic features
- federal agencies
- public policy
- digital government
- government services
- public organizations
- government agencies
- keywords
- domain ontology
- government organizations
- developing countries
- xml documents
- technical solutions
- syntactic information
- federal government
- information management
- contextual information
- low level
- information sharing
- metadata
- decision making
- information infrastructure
- high level
- e learning
- information systems
- database
- project management
- digital archives
- workflow management systems
- end to end
- natural language processing
- relational databases
- search engine
- databases