Improving the quality of business process descriptions of public administrations: Resources and research challenges.
Alessio FerrariHans Friedrich WitschelGiorgio Oronzo SpagnoloStefania GnesiPublished in: Bus. Process. Manag. J. (2018)
Keyphrases
- business process
- business processes
- public administration
- process model
- business process management
- web services
- business process models
- ws bpel
- business rules
- e government
- service oriented architecture
- process mining
- service level agreements
- business process modeling
- data quality
- workflow model
- private cloud
- case study
- virtual organization
- event logs
- policy making
- workflow management systems