A Review on Healthcare Service Quality Dimensions.
G. N. AkhadeS. B. JajuR. R. LakhePublished in: ICETET (2013)
Keyphrases
- service quality
- information systems
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- online shopping
- quality of service
- health care
- information quality
- information technology
- competitive advantage
- call center
- job satisfaction
- competitive environment
- literature review
- conceptual design
- case study