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Routinizing change: Does business process management technology have unintended firm-level consequences?
Brian T. Pentland
Harminder Singh
Elaine K. Yakura
Published in:
ICIS (2012)
Keyphrases
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business process management
business processes
business process
case study
service oriented
process management
information management
database
data mining
information systems
web services
business rules
enterprise architecture