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Wisdom Service Systems: Harmonious Interactions Between People and Machine.
Md. Abul Kalam Siddike
Kazuo Iwano
Kazuyoshi Hidaka
Youji Kohda
Jim Spohrer
Published in:
AHFE (17) (2017)
Keyphrases
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service systems
service level
web technologies
service oriented
queue length
call center
queueing model
information systems
arrival rate
web content