Information integration techniques to automate incident management.
Rajeev GuptaK. Hima PrasadMukesh K. MohaniaPublished in: NOMS (2008)
Keyphrases
- information integration
- incident management
- service quality
- service providers
- situation awareness
- data sources
- semi structured
- information technology infrastructure
- mass collaboration
- information delivery
- topic maps
- quality of service
- database
- electronic commerce
- response time
- text mining
- end users
- data model
- decision making
- information systems