A Citizen-Centric Approach for the Improvement of Territorial Services Management.
Monica SebilloGiuliana VitielloMichele GrimaldiAntonio De PianoPublished in: ISPRS Int. J. Geo Inf. (2020)
Keyphrases
- service delivery
- relationship management
- public services
- e government
- government services
- service management
- information systems
- user centric
- service platform
- configuration management
- telecommunications networks
- customer relationship management
- service offerings
- business continuity
- web services
- service oriented
- end to end
- governmental organizations
- service discovery
- government agencies
- reference architecture
- public sector
- service providers
- life cycle
- decision making
- decision support
- agent technology
- document management
- seamless integration
- computing environments
- mission critical
- workflow management
- content management
- information services
- dynamic reconfiguration
- federal agencies
- data management
- knowledge management
- management system
- digital libraries
- digital government