Applications of maximum queue lengths to call center management.
Jesus R. ArtalejoAntonis EconomouAntonio Gómez-CorralPublished in: Comput. Oper. Res. (2007)
Keyphrases
- call center
- queue length
- arrival rate
- steady state
- heavy traffic
- asymptotically optimal
- service rates
- queueing networks
- queueing systems
- stationary distribution
- service systems
- single server
- state dependent
- queueing model
- customer support
- data management
- arrival processes
- heavy traffic limit
- service times
- high volume
- real time
- brownian motion
- decision making
- operational decisions
- service level
- product form
- markov chain
- finite buffer
- decision makers
- search space
- information systems