Improving services and transparency in emerging governments through business process automation.
Kevin CorcoranMarc VogtmanNate NashPublished in: ICEGOV (2010)
Keyphrases
- process automation
- service delivery
- service oriented architecture
- business organizations
- governmental organizations
- e government
- service oriented
- service management
- business process
- online services
- public services
- business processes
- web services
- government services
- government organizations
- cost efficient
- service composition
- service providers
- data mining
- software evolution
- life cycle
- business partners
- information systems
- smart cities
- customer service
- public sector
- context aware
- service integration
- enterprise architecture
- government agencies
- competitive advantage
- web technologies
- electronic business
- real world
- intelligence gathering