Integrated Process Improvement Approach: Case Studies in Skype Technologies Ltd.
Anneli TuiskAndré KarpistsenkoMarion LepmetsPublished in: SPICE (2012)
Keyphrases
- process improvement
- case study
- knowledge management
- business process
- software process
- business processes
- software development
- root cause
- lessons learned
- data mining
- software process improvement
- cost estimation
- image quality
- open source
- software engineering
- literature review
- product development
- business process management
- web services
- information systems