Open Innovation in Customer Experience of Mass-Catering Service.
Ilia MaslovPublished in: ICE/ITMC (2019)
Keyphrases
- open innovation
- customer service
- innovative solutions
- customer satisfaction
- service requirements
- service providers
- linked data
- call center
- service times
- web services
- collective intelligence
- electronic commerce
- service quality
- heavy traffic
- small medium enterprises
- artificial intelligence
- evolutionary algorithm
- knowledge base
- information systems