From Products to Product-Service Systems: Business and Information System Changes.
Alexander V. SmirnovNikolay ShilovAndreas OrosziMario SinkoThorsten KrebsPublished in: BIS (Workshops) (2016)
Keyphrases
- service systems
- information systems
- software vendors
- enterprise systems
- web technologies
- product design
- product information
- product development
- consumer behavior
- product life cycle
- customer support
- marketing campaigns
- life cycle
- service level
- knowledge management
- service oriented
- competitive environment
- supply chain
- call center
- business processes
- decision making
- queueing model
- stochastic models
- arrival rate
- business process
- steady state
- electronic commerce
- design process
- social media
- web pages
- architectural style