Organizational impact of system quality, information quality, and service quality.

Narasimhaiah Gorla Toni M. Somers Betty Wong

Published in: J. Strateg. Inf. Syst. (2010)

Keyphrases

information quality
service quality
customer satisfaction
user satisfaction
information systems
service providers
electronic commerce
quality of service
competitive environment
competitive advantage
job satisfaction
incident management
perceived usefulness
call center
factors affecting
active learning
web services