Elucidating how service quality constructs influence resident satisfaction with condominium management.
Yao-Chen KuoJui-Sheng ChouKuo-Shun SunPublished in: Expert Syst. Appl. (2011)
Keyphrases
- service quality
- quality management
- customer satisfaction
- information systems
- user satisfaction
- service providers
- electronic commerce
- call center
- quality of service
- decision making
- customer support
- competitive advantage
- internet shopping
- online shopping
- information quality
- data management
- job satisfaction
- data mining
- project management
- information management
- decision support
- technology acceptance
- real time