An IS-Perspective on Omni-channel Management: Development of a Conceptual Framework to Determine the Impacts of Touchpoint Digitalization on Retail Business Processes.
Benjamin BarannPublished in: ECIS (2018)
Keyphrases
- business processes
- conceptual framework
- process management
- business process
- business objectives
- workflow management systems
- business process management
- virtual organization
- workflow management
- inter organizational
- web services
- business process modeling
- business users
- enterprise wide
- model driven development
- business process reengineering
- business partners
- development process
- competitive advantage
- process model
- theoretical framework
- decision support
- business environment
- business models
- software engineering
- case study
- business process models
- cross organizational
- business rules
- project management
- knowledge management
- decision making
- information management
- key performance indicators
- workflow systems
- database
- business analytics
- supply chain
- domain knowledge