The Impact of Firm Size and Business Strategy on Response to Service Disruptions: Evidence From the U.S. Domestic Airline Industry.
Mahour Mellat-ParastDavood GolmohammadiPublished in: IEEE Trans. Engineering Management (2022)
Keyphrases
- competitive market
- competitive environment
- business strategy
- customer service
- information technology
- service quality
- supply chain
- case study
- financial services
- united states
- service providers
- web services
- internet enabled
- resource based view
- home appliances
- service oriented
- competitive advantage
- business environment
- business process
- market share
- network effects
- response time