Exploring Citizens' Attitudes Towards Voice-Based Government Services in Switzerland.
Matthias BaldaufHans-Dieter ZimmermannClaudia PedronPublished in: HCI (3) (2021)
Keyphrases
- government services
- attitudes toward
- e government
- statistically significant
- cross border
- public administration
- digital government
- critical factors
- public sector
- service delivery
- computer technology
- counter terrorism
- government agencies
- developing countries
- perceived usefulness
- website
- artificial intelligence
- higher education
- recent advances
- information technology
- case study
- digital divide
- older adults
- decision making
- survey instrument
- search engine