Supporting business processes through human and IT factors: a maturity model.
Sarra MamoghliLuc CassiviSylvie TrudelPublished in: Bus. Process. Manag. J. (2018)
Keyphrases
- business processes
- business process
- maturity model
- enterprise resource planning
- web services
- business goals
- process model
- business applications
- workflow management systems
- reference architecture
- competitive advantage
- iso iec
- erp systems
- business partners
- service oriented architecture
- business process management
- case study
- decision support system