The effect of standardization and customization on service satisfaction.

Guangping Wang Jianling Wang Xiaoqin Ma Robin G. Qiu

Published in: J. Serv. Sci. Res. (2010)

Keyphrases

service quality
customer satisfaction
real time
service providers
user interface
service discovery
negative impact
data sets
real world
information retrieval
web services
digital libraries
management system
service composition