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The effect of standardization and customization on service satisfaction.
Guangping Wang
Jianling Wang
Xiaoqin Ma
Robin G. Qiu
Published in:
J. Serv. Sci. Res. (2010)
Keyphrases
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service quality
customer satisfaction
real time
service providers
user interface
service discovery
negative impact
data sets
real world
information retrieval
web services
digital libraries
management system
service composition