Effects of Transparency of Service Design on User Attitude Toward 'Exchanging Information for Service'.
Yu ZhangDandan WangJianghua MuZengyao YangPublished in: HCI (33) (2019)
Keyphrases
- end users
- web services
- user interface
- user experience
- service providers
- service oriented
- design process
- user centered
- information services
- service composition
- user requests
- user requirements
- service quality
- user interaction
- case study
- semantic web services
- management system
- service delivery
- heavy traffic
- customer service
- individual user
- online services