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Achieving customer service efficiency through web-based help desk system.

Ruey-Shun ChenChia-Chen ChenS.-W. Chang
Published in: Int. J. Comput. Appl. Technol. (2003)
Keyphrases
  • customer service
  • customer behavior
  • customer satisfaction
  • inventory control
  • databases
  • computational complexity
  • customer support
  • multimedia
  • multi agent
  • multi agent systems
  • email
  • governmental organizations