Examining government-citizen interactions on Twitter using visual and sentiment analysis.
Rocío B. HubertElsa EstevezAna Gabriela MaguitmanTomasz JanowskiPublished in: DG.O (2018)
Keyphrases
- sentiment analysis
- e government
- social media
- social media content
- public opinion
- opinion mining
- government agencies
- government services
- digital government
- micro blog
- sentiment classification
- sentence level
- relationship management
- multi aspect
- public sector
- text classification
- online reviews
- online social networks
- text mining
- social networks
- user generated
- natural language processing
- public services
- public administration
- product reviews
- real world
- user generated content
- positive and negative
- sentiment lexicon
- social networking
- association rules
- social behavior
- information sharing
- low level