Unifying service level management using an MDA-based approach.

Markus Debusmann Reinhold Kröger Kurt Geihs

Published in: NOMS (1) (2004)

Keyphrases

service level
lead time
supply chain
inventory models
management system
call center
service systems
total cost
knowledge management
logistics service
requirements engineering
planning horizon
service level agreements
service requirements
public transportation