Game-based Learning in IT Service Transition - The Case of a Mobile Sales Service by a Small Team in Brazil.
Thiago Paiva BritoJosias PaesJ. Antão B. MouraPublished in: CSEDU (2) (2014)
Keyphrases
- game based learning
- customer service
- service providers
- web services
- mobile services
- service quality
- mobile learning
- machine learning
- learning algorithm
- case study
- databases
- value added services
- video games
- computing environments
- game based learning environment
- attitudes toward
- theoretical framework
- virtual world
- context aware
- end users
- mobile devices