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Capacity allocation for demand of different customer-product-combinations with cancellations, no-shows, and overbooking when there is a sequential delivery of service.
Hans-Jörg Schütz
Rainer Kolisch
Published in:
Ann. Oper. Res. (2013)
Keyphrases
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capacity allocation
budget constraints
square root
product information
customer requirements
customer service
revenue management
electronic commerce
customer demand
life cycle
holding cost
service requirements
call center
online stores
single product