A Reliable Service Quality Evaluation Model in the Web Services Community.
Liping ChenGuojun ZhangWeitao HaPublished in: CIS (2010)
Keyphrases
- evaluation model
- service quality
- service providers
- web services
- quality of service
- customer satisfaction
- fuzzy comprehensive evaluation method
- quality evaluation
- evaluation method
- artificial immune network
- fuzzy theory
- user satisfaction
- electronic commerce
- evaluation process
- competitive advantage
- incident management
- bp neural network
- fuzzy comprehensive evaluation
- call center
- competitive environment
- analytic hierarchy process
- business process
- fuzzy analytic hierarchy process
- artificial intelligence
- cloud computing
- university libraries
- sustainable development
- end users
- information quality
- job satisfaction
- service oriented
- business processes
- machine learning
- conceptual design
- ahp method
- information systems
- information technology
- real time