Internet Banking Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Vietnam.

Long Pham Phan Dien Vy

Published in: Int. J. Strateg. Decis. Sci. (2016)

Keyphrases

customer satisfaction
service quality
internet banking
customer loyalty
service providers
user satisfaction
electronic commerce
competitive advantage
marketing strategies
quality of service
information quality
call center
hong kong
database
response time
decision makers