The Role of Tacit Knowledge for Enhanced Quality Service Delivery in Organizations.
Rexwhite Tega EnakrireHanlie SmutsPublished in: KMO (2023)
Keyphrases
- service delivery
- tacit knowledge
- e government
- knowledge management
- life cycle
- service management
- end to end
- web services
- knowledge sharing
- online services
- explicit knowledge
- public sector
- software quality
- knowledge transfer
- implicit knowledge
- e learning
- government agencies
- public services
- information technology
- databases
- business processes
- machine learning