OpinionSeer: Text Visualization on Hotel Customer Reviews of Services and Physical Environment.
Angela Siew-Hoong LeeKa Leong Daniel ChongNicholas Khin-Whai ChanPublished in: ICISA (2018)
Keyphrases
- physical environment
- ubiquitous computing
- customer reviews
- positive or negative
- virtual environment
- context aware
- opinion mining
- customer satisfaction
- product features
- ambient intelligence
- information retrieval
- human interaction
- web services
- service providers
- positive and negative
- data analysis
- user generated content
- sentence level
- human activities
- text mining
- end users
- real environment
- co occurrence
- semi supervised
- social media
- automatically extracting
- mobile devices
- keywords