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Managing Retention in Service Relationships.
Sam Aflaki
Ioana Popescu
Published in:
Manag. Sci. (2014)
Keyphrases
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long term
web services
service management
service providers
customer satisfaction
management system
mission critical
service discovery
cognitive load
service quality
processor sharing
service systems
customer service
mobile services
database
service oriented
markov chain
case study
social networks