Extracting and Analyzing Context Information in User-Support Conversations on Twitter.
Daniel MartensWalid MaalejPublished in: CoRR (2019)
Keyphrases
- end users
- user interface
- social media
- micro blogging
- collaborative filtering
- online social networks
- user friendly interface
- social networks
- recommender systems
- decision support
- user interaction
- neural network
- user centric
- user interests
- user queries
- information overload
- user feedback
- user satisfaction
- user experience
- information retrieval