Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments.
Adjei Peter DarkoDecui LiangYinrunjie ZhangAgbodah KobinaPublished in: Ann. Oper. Res. (2023)
Keyphrases
- service quality
- data envelopment analysis
- online reviews
- electronic commerce
- customer satisfaction
- input output
- service providers
- linear programming
- user satisfaction
- information systems
- online shopping
- multi criteria
- sentiment analysis
- quality of service
- multiple objective programming
- sentiment classification
- real time
- dea model
- dea models
- data management
- natural language processing
- expert systems
- knowledge base
- decision making
- positive or negative
- job satisfaction