Commentary - The Stock Market's Pricing of Customer Satisfaction.
Christopher IttnerDavid LarckerDaniel TaylorPublished in: Mark. Sci. (2009)
Keyphrases
- customer satisfaction
- stock market
- financial markets
- service quality
- stock exchange
- short term
- stock price
- trading rules
- financial time series
- marketing strategies
- stock index futures
- market data
- financial data
- customer retention
- stock data
- listed companies
- customer service
- user satisfaction
- garch model
- stock trading
- stock returns
- mechanism design
- stock market data
- financial news
- service providers
- decision makers
- end users
- long term
- decision making