Managing Appointment-Based Services in the Presence of Walk-in Customers.
Shan WangNan LiuGuohua WanPublished in: Manag. Sci. (2020)
Keyphrases
- service systems
- service providers
- customer service
- cost efficient
- business opportunities
- web services
- service management
- potential customers
- mission critical
- service oriented
- random walk
- web technologies
- customer support
- service composition
- context aware
- financial services
- customer data
- marketing campaigns
- information goods
- content management
- customer satisfaction
- service quality
- information services
- online services
- customer behavior
- service selection
- business activities
- product recommendation
- marketing strategies
- content providers
- service discovery
- service requirements
- website