Influence of Communication on Client Satisfaction in Information System Projects - An Expectation-Confirmation Approach.
Dirk BastenOleg PankratzPublished in: MCIS (Short Papers) (2012)
Keyphrases
- information systems
- user satisfaction
- dacs scheme
- user information satisfaction
- client server
- development team
- network communication
- communication networks
- software development
- computer networks
- case study
- communication systems
- information sharing
- project management
- multi party
- service quality
- communication patterns
- communication overhead
- information exchange
- real time
- computer systems
- information technology