Designing Serious Games for Citizen Engagement in Public Service Processes.
Nicolas PflanzlTadeu Moreira de ClasseRenata Mendes de AraujoGottfried VossenPublished in: Business Process Management Workshops (2016)
Keyphrases
- public services
- serious games
- e government
- digital games
- virtual environment
- service oriented
- game mechanics
- service delivery
- public sector
- video games
- public administration
- game development
- computer games
- government services
- educational games
- game play
- game design
- game engine
- design principles
- learning environment
- developing countries
- learning processes
- digital government
- learning scenarios
- game based learning
- real world
- social sciences
- process model
- social skills
- artificial intelligence