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A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective.
Rajat Kumar Behera
Pradip Kumar Bala
Nripendra P. Rana
Hatice Kizgin
Published in:
Inf. Syst. Frontiers (2022)
Keyphrases
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electronic commerce
business processes
information systems
real time
viewpoint
business process
supply chain management
customer service
competitive environment
decision making
website
web services
business intelligence
life cycle
business models